The Impact of Spirituality Management on New Private Sector Banks in India: An Empirical Investigation

Abstract

This empirical study examines the influence of spirituality management practices on employee and organizational outcomes in new private sector banks in India. Using a mixed-methods approach, data was collected from 384 employees across six major private sector banks through structured questionnaires and semi-structured interviews. The research tested three hypotheses regarding the relationships between spirituality management dimensions and job satisfaction, organizational commitment, and customer service quality. Statistical analysis revealed significant positive correlations between spirituality management practices and all three outcome variables, with meaningful work emerging as the strongest predictor of job satisfaction (β = 0.63, p < 0.001) and sense of community showing the strongest relationship with organizational commitment (β = 0.58, p < 0.001). The findings indicate that banks implementing comprehensive spirituality management frameworks demonstrated higher customer service ratings and employee retention. This research contributes to understanding the operational benefits of spirituality management in the Indian banking context and provides evidence-based recommendations for banking executives seeking to enhance organizational effectiveness through spirituality-centered approaches.